Faq
Get Your Frequently asked questions
Answered About Our Comprehensive Quality In-Home Care Services
How do we get started?
Everything starts with a phone call between one of our care coordinators and the client or their designated proxy. This call helps us get some basic information about your loved one and their needs and to explain our recommendations to you. After that, we recommend a no-obligations assessment meeting between you, your loved one, and our care coordinator to gather and discuss more details. This meeting may also include introducing a potential caregiver for the client and family to meet and converse with.
Can we choose our caregiver?
We will absolutely be able to help you find a caregiver for your loved one. We will carefully select a caregiver based on your loved one’s requirements and personality and then introduce them during our free assessment or in a follow-up meeting. The client makes the final decision on the choice of caregiver.
Do you provide free in home care assessments?
This is a great opportunity for us to discover and discuss details about your loved one’s needs. It also allows us to get to know each other and feel comfortable before initiating services.
We can get to know each other better and better understand your loved one’s needs. This will help us feel more comfortable before starting services. And yes, it is for FREE.
What areas of Pennsylvania do you provide home care services?
We proudly serve the wonderful people of the following counties in Pennsylvania;
Dauphin, Cumberland, Adams, Franklin, Fulton, Huntingdon, Juniata, Lancaster, Lebanon, Perry, York!
Are all caregivers your employees?
Yes, we employ all of our caregivers. They are not directly hired by clients but by us. This way, we can make sure that they are properly vetted and trained to provide the best possible care for your loved ones.
Who pays the caregiver?
Our company employs caregivers, so we pay them directly and take care of all related taxes and insurance.
What kind of screening do you do on caregivers?
Our caregivers go through a very tough screening process that includes interviews, validation of training and experience, reference checks, child abuse history clearance checks, and criminal background checks.
Who pays the caregiver?
By employing our caregivers directly, we are able to pay them and take care of associated taxes and insurance-related matters quickly and easily.
What forms of payment do you take?
We accept private payment in any form, including checks, credit cards, and proceeds from long-term care insurance policies that may cover our services. We also accept Medicaid. However, please call us to confirm that we accept your Medicaid provider.
Do you take Medicaid?
Yes, we do accept Medicaid. We are currently licensed for AmeriHealth Caritas and UPMC.
Is your company a franchise?
No, Harrisburg Caregiving Services is not a large corporate business. It is a locally established, owned, and operated business.
What forms of payment do you take?
We accept private payment in any form, including checks, credit cards, and proceeds from long-term care insurance policies that may cover our services. We also accept Medicaid. However, please call us to confirm that we accept your Medicaid provider.
What happens in case of an emergency or urgent issue?
We offer 24/7, 365 days a year call center services with a care supervisor on call to handle urgent matters and emergencies.
